Privacy Policy

1. Information We Collect

When you contact Urban Cool Tech or submit a service booking form, we collect the details you provide directly: your name, mobile number, email address, preferred service, preferred date and time, and any message you share with us.

We may also collect basic technical information such as your browser type, device type, and the pages you visit on this website, through analytics and advertising tools like Google Tag Manager and Google Ads, to help us measure and improve our services.

2. How We Use Your Information

We use the information you share to contact you about your service request, schedule appointments, provide AC installation, repair, and maintenance services, and send service-related updates.

With your consent, we may also contact you on WhatsApp or by phone regarding your booking, service reminders, and offers related to our services.

3. Sharing of Your Information

We do not sell or rent your personal information. Your details are shared only with our service team to complete your booking, and with trusted service providers that help us operate — for example, form processing and email notification services (such as Web3Forms), messaging platforms (WhatsApp), and analytics/advertising platforms (Google).

We may disclose information if required by law or to protect our rights and safety.

4. Cookies & Tracking

This website uses cookies and similar tracking technologies, including Google Tag Manager and Google Ads conversion tracking, to understand how visitors use the site and to measure the performance of our advertising.

You can control or delete cookies through your browser settings. Disabling cookies will not prevent you from booking a service by phone or WhatsApp.

5. Data Retention

We keep your personal information only as long as needed to provide our services, maintain records of completed work, comply with legal obligations, and resolve any disputes. After that, your data is securely deleted.

6. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You may ask us to access, correct, or delete the personal information we hold about you, or withdraw your consent to be contacted, at any time by calling or messaging us. We will respond promptly to your request.

8. Children's Privacy

Our services are intended for adults booking AC services for their homes or businesses. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page, and the effective date below will be updated accordingly.

10. Contact Us

If you have any questions about this privacy policy or how we handle your information, contact Urban Cool Tech at 8431183113 (call or WhatsApp). We serve customers across Bangalore, Karnataka, India.